Shipping policy

At IMCLTVBZ, we aim to deliver your orders as efficiently and reliably as possible. Please read our shipping policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-volume periods or promotions, processing times may be slightly longer.

2. Shipping Methods & Delivery Times

  • We currently ship nationwide within South Africa.

  • Estimated delivery times after dispatch:

    • Major cities: 2–5 business days

    • Outlying areas: 3–7 business days

  • Delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and order size.

  • Any applicable shipping charges will be clearly displayed before payment is completed.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email or WhatsApp (where applicable).

  • Tracking updates are subject to the courier’s system.

5. Incorrect Address / Failed Delivery

  • Please ensure that all shipping details are correct when placing your order.

  • IMCLTVBZ is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

  • If a parcel is returned due to a failed delivery, re-shipping costs will be the responsibility of the customer.

6. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.

  • If your package is lost in transit, we will assist with a courier investigation. Resolution timelines depend on the courier.

7. Contact Us

For any shipping-related questions or concerns, please contact us at:
Email: immaculatevibez7@gmail.com

Socials / WhatsApp: 079624193